Back2Life Clinics Ltd takes all comments, suggestions and complaints seriously; listening to what you have to say can help us improve the quality of what we do to better meet your needs and the needs of the community.
If you would like to make a complaint this can be done informally by simply speaking to those concerned or somebody in the organisation you feel comfortable talking to. In the majority of cases complaints can be satisfactorily dealt with in this way. However, if you feel that this does not resolve the matter to your satisfaction, you can then make a formal complaint.
If you are thinking of making a formal complaint, please read the Back2Life Clinics Ltd, Osteopathic Clinic Patient Complaints Policy in full, so that you understand the process. You will also need to complete a formal complaints form. Both the Policy and complaints forms are available in the following ways:
From the Back2Life Clinics Ltd team – either ask in person, or call 01324 670670
Request the policy and form by writing to Back2Life Clinics Ltd 54b Cow Wynd, Falkirk
If you are unhappy we'd much rather hear about it than not. Please get in touch if there's anything you'd like to discuss or say.