Privacy Policy

Natural treatments for pain in Falkirk and Stirling

Privacy Notice

Why we collect your personal data and what we do with it

When you supply your personal details to this clinic they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the Data protection Act 2018, which includes the General Data Protection Regulation – ie the law):

  1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.
  2. We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely.
  3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.
  4. Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date. Your records are stored on paper, in locked filing cabinets, and the offices are always locked and alarmed out of working hours. Your personal details are also stored online using a specialist medical records service. This provider has given us their assurances that they are fully compliant with the General Data Protection Regulations. Access to this data is password protected, and the passwords are changed regularly on our office computers.

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:

  • The medical records service who store and process our files
  • Your practitio ner(s) in order that they can provide you with treatment
  • Our reception staff, because they organise our practitioners’ diaries, and coordinate appointments and reminders (but they do not have access to your medical history or sensitive personal information)
  • Other medical professionals where needed but not without your consent.
  • We also use Mailchimp to coordinate our messages, so your name and email address may be saved on their server.

From time to time, we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement.

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.

We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to what is referred to in the jargon as the “Data Controller”. Here are the details you need for that:

Mr David McCabe
This email address is being protected from spambots. You need JavaScript enabled to view it.
01324 670670
54B Cow Wynd, Falkirk FK1 1PU

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office

Success Stories

It is hard to find a more friendly, professional and dedicated to wellness team than this. Helen and Dave have restored my youth...or at least my ability to move and enjoy playing with my son. I cannot thank you enough!

Pebbles Milne, osteopathy patient

As a musician I live with the a lot of aches and pains. I've tried many many things over the years to feel better. David McCabe has changed my life and given me relief and freedom in my body that I'd given up hope of ever feeling. David and Helen are the nicest people you could meet but are also thoroughly professional and brilliant at what they do. I have recommended them to many of my friends and colleagues. Can't thank them enough. Back 2 Life Clinic is the best. Thank you David and Helen.

Kathleen Coubrough, osteopathy patient

My life was on hold due to chronic back pain and I lost 4 years of my life waiting for the NHS to help/cure me. After a recommendation I visited the Back2Life clinic. After just 3 months I was able to work again and since then I finally got married and had a baby. The name says it all.... They really did help me Back2Life!

Arlene Mcconnachie, osteopathy patient

Very professional and welcoming. Took my 12 week baby as he was having problems 'winding'. After 2 sessions with Helen he is so much better - so much happier and I don't dread feeding times and endless hours of trying to wind. Highly recommend trying if you have a wee one with colicky symptoms.

Lynsey Graham, osteopathy patient

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